Privacy Policy

1. Introduction

Neuralforge Co., Ltd. ("Neuralforge", "we", "us") operates an applied AI school located at 158 Phaholyothin Soi 24, Chom Phon, Chatuchak, Bangkok 10900, Thailand. This Privacy Policy explains what personal data we collect from participants, enquirers, and website visitors, how we use it, and what rights you have over it.

This policy applies to all personal data processed in connection with our programs, our website at neuralforge.cyou, and any communications you have with us. By contacting us or enrolling in a program, you acknowledge this policy.

Questions about this policy can be sent to [email protected].

2. Data We Collect

We collect personal data only when you provide it directly or when it is generated by your interaction with our website.

Data you provide:

• Name and email address (contact form and enrolment)
• Phone number (optional, contact form and enrolment)
• Any information you include in messages to us
• Program-related information (course selections, project topics)

Data generated automatically:

• Browser type and device information
• Pages visited and time on site (analytics cookies, if consented)
• IP address (standard server logs, retained 30 days)

Legal basis for processing: Contractual necessity (enrolment), legitimate interest (enquiry responses, site improvement), and consent (marketing communications, analytics cookies).

Retention: Enrolment records are kept for three years from program completion. Enquiry data is deleted after 12 months if no enrolment follows. Analytics data is retained for 14 months.

3. How We Use Your Data

• Responding to programme enquiries and processing enrolments
• Delivering programme content and communications during a programme cycle
• Sending administrative emails about your programme (schedule changes, document submission reminders)
• Improving the website and programme structure based on aggregate usage data
• Complying with applicable Thai law and regulation

We do not use your personal data for third-party advertising. We do not sell or rent personal data to any party. If you have given separate consent to receive programme newsletters or announcements, you may withdraw that consent at any time by emailing [email protected].

4. Data Sharing

We share personal data only in the following circumstances:

• With programme mentors, limited to the data necessary for them to support your project
• With service providers who process data on our behalf (email delivery, analytics), under written data processing agreements
• When required by Thai law or lawful order from a competent authority

We do not transfer personal data outside Thailand except where a service provider operates servers in another jurisdiction. In such cases we ensure appropriate safeguards are in place.

5. Data Protection Measures

• All web traffic is encrypted using TLS
• Access to participant records is restricted to staff with a direct programme role
• Internal systems require authentication and are reviewed for access rights at least once per year
• In the event of a data breach affecting your personal data, we will notify you within 72 hours of becoming aware of it, where required under applicable law

6. Cookies

We use essential cookies for site functionality and, with your consent, analytics cookies to understand how the site is used. You can manage your cookie preferences at any time via the cookie preference controls on our website. See our Cookie Policy for full details.

7. Your Rights

Under the Thai Personal Data Protection Act B.E. 2562 (PDPA), you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Ask us to correct inaccurate or incomplete data
• Erasure: Ask us to delete your data, subject to legal retention requirements
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interest
• Withdraw consent: Withdraw any consent you have given at any time

To exercise any of these rights, email [email protected]. We will respond within 30 days. If you believe we have not handled your data correctly, you may lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) in Thailand.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites. We recommend reviewing the privacy policy of any third-party site you visit.

9. Children's Privacy

Our programmes are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe we have inadvertently collected data from a minor, please contact us at [email protected] and we will delete it promptly.

10. Policy Updates

We may update this policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. If the changes are material, we will notify enrolled participants by email. Continued use of our services after the effective date constitutes acceptance of the revised policy.

11. Contact

Data controller: Neuralforge Co., Ltd.
Address: 158 Phaholyothin Soi 24, Chom Phon, Chatuchak, Bangkok 10900, Thailand
Email: [email protected]
Phone: +66 86 432 5791